Privacy Policy

Privacy Policy for Gardner Financial Services LTD dba Legacy Mutual Mortgage

Effective Date: September 20, 2024

At Gardner Financial Services LTD dba Legacy Mutual Mortgage, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information, including details regarding our SMS communication practices.  Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

  1. SMS Opt-In Process

Customers can opt in to receive SMS communications by:

    • Completing a form on our website that includes clear, explicit opt-in language.
    • Sending a designated keyword, “START,” to their loan officer’s mobile number. Customers must initiate contact by texting this keyword to the loan officer’s provided number.
    1. Message and Data Rates
      • Message and data rates may apply. Please check with your mobile carrier for details.
      1. Opt-Out Information

      Customers may opt out of SMS communications at any time by:

        • Replying with the keyword “STOP” to any SMS received from us.
        • Contacting our customer service at 210-492-4900. Upon opt-out, a confirmation message will be sent, and no further communications will follow.
        1. Help Instructions

        For assistance, customers can:

          • Reply with the keyword “HELP” to any SMS received from us.
          • Contact our customer service directly at 210-492-4900.

          5. Data Security

          We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.  To protect your personal information from unauthorized access and use, we use security measures that comply with federal law.  These measures include computer safeguards and secured files and buildings.  We also maintain other physical, electronic, and procedural safeguards to protect this information, and we limit access to information to those employees for whom access is appropriate.

          6. Your Rights

          You have the right to:

          • Access, correct, or delete your personal information.
          • Opt out of marketing communications at any time.
          • Withdraw your consent for SMS communications.

          To exercise these rights, please contact us using the information below.

          7. Changes to This Privacy Policy

          We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or contacting you directly.

          8. Contact Us

          If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

          Gardner Financial Services LTD dba Legacy Mutual Mortgage
          Address: 18402 US Hwy 281 N, San Antonio, TX 78259
          Phone: (210) 492-4900

          Thank you for trusting Gardner Financial Services LTD dba Legacy Mutual Mortgage with your mortgage needs. We are committed to protecting your privacy and providing you with excellent service.